Foss Creative Pty Ltd Privacy Policy

This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website www.thebasicband.com , make purchases, or interact with us.

1. Information We Collect

We collect several types of information from and about users of our Site, including personal information. Personal information is any information that identifies you or can reasonably be used to identify you.  The personal information we collect and hold about you will vary depending on our particular interaction or engagement with you. Generally speaking, the kinds of personal information we may collect and hold about you includes: * Personal Identification Information: Name, email address, contact number, billing and delivery address. *Demographic information: including your age and date of birth. *Product information: the products you have purchased or ordered. *Payment Information: your credit or debit card details and other bank details; * Technical Information: Device information, IP address, browser type, and pages visited on our Site. * Cookies: Details about your use of our Site through cookies for analytics and personalised user experience. We do not collect any sensitive information, as defined under the Privacy Act 1988 (Cth), from you.

2. Collection of Your Information

We will collect your personal information directly from you when you provide it to us. This might be when you: *purchase or order any products from our website *browse, access or otherwise use, our website *subscribe to any of our mailing lists or subscriptions *contact us or otherwise interact with us (including during phone calls, webchats or via social media”

3. Use of Your Information

We use the information we collect, including Personal Information, for the following purposes:

* Fulfilling orders and providing customer support. * Communicating with you, including responding to inquiries and sending newsletters if you opt-in. *Monitor and measure the use of our website. * Improving our products and services through analysis and market research. * Complying with legal and regulatory obligations.

4. Sharing Your Information We do not sell your Personal Information to third parties. We may share your information with service providers who assist us in operating our business, such as payment processors and marketing agencies. These parties are obligated to use your information only as necessary to provide services to us.

5. Data Security We implement reasonable measures to protect the security of your Personal Information. Your personal information is held by us in electronic form and is protected by electronic and procedural safeguards. However, no data transmission over the Internet or method of storage is completely secure. We cannot guarantee the absolute security of your data. Your personal information will either be stored on our IT systems, or the IT systems of our contractors or service providers. Your personal information will be accessed only by authorised personnel or contractors. We ensure the security of personal information through comprehensive risk management measures, including regular audits, monitoring of staff access to data, and implementing security protocols to safeguard user privacy.

6. Access and Correction of Your Personal Information
We take reasonable steps to ensure personal information it holds is accurate, up-to- date, complete, relevant and not misleading. You have a right to seek access to, and correction of, your Personal Information that is collected and held by us. If at any time you would like to access or correct the Personal Information that we hold about you, you can contact us at: hello@thebasicband.com To obtain access to or correct your Personal Information you may be required to provide proof of identity to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected.

7. Your Choices

You can opt-out of receiving marketing communications from us at any time by following the instructions in our communications or contacting us directly. Please note that opting out does not apply to communications necessary for order processing or customer service.

8. Complaints

Please direct all privacy complaints to hello@thebasicband.com At all times, privacy complaints will be treated seriously and dealt with promptly and in a confidential manner. We will investigate your complaint and ensure you’re updated on the outcome. If you’re not satisfied with the outcome of your complaint, you may, if you are in Australia, refer your complaint to the Office of the Australian Information Commissioner, whose contact details are set out in paragraph 11.

9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us
If you have any questions about this Privacy Policy, or if you would like to exercise your rights regarding your personal information or make a privacy complaint, please contact us at: Email: hello@thebasicband.com

11. Further Information
Further information about Australian privacy law is available from the Office of the Australian Information Commissioner: Website: www.oaic.gov.au Phone: 1300 363 992 Email:enquiries@oaic.gov.au.